The autopulse platform in complaint was returned to zoll on 03/04/2014 for investigation.Investigation results as follows: visual inspection was performed and the following was observed: the motor cover and front panel membrane were damaged.From the condition of the returned unit, the damages appeared to be due to normal wear and tear.During functional evaluation, the reported complaint was confirmed.Further inspection of the device determined that a defective processor board was causing the issue.Based on the condition of the returned unit, no further functional evaluation could be performed.The archive was corrupted and could not be retrieved for review.Based on the investigation, the part(s) identified for replacement in order to remedy the complaint was the system processor board.The ui membrane switch assembly and motor cover were also replaced.In summary, the reported complaint was confirmed during initial functional evaluation and found to be due to a defective system processor board.Following service, including replacement of the system processor board, the device passed all testing criteria.
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