Method: device history review; complaint history review; results: the device in question was not returned, so inspections could not be performed that could aid in root cause determination.As a result, the root cause of the issue cannot be determined conclusively.Conclusion: the customer reported event of the xia ii universal tightener not holding a xia blocker was confirmed via the correspondence with the sales rep.However, no device was returned for further evaluation.The event resulted in no delay or adverse consequences, which is in line with the referenced risk table.No manufacturing issues were identified during lot history review.
|