The customer reported that, an operator had unpinned the imaging couch and was not able to pin it back into the sensor properly.The operator placed a service call for a philips field service engineer (fse) who evaluated and found the rear swivel pin (away from the gantry) was bout 1/4 to 3/8 inches in the hole.The philips fse noticed that the rear of the table was still elevated such that the rear wheels were off the ground but the system was still allowed all motions and studies to be performed.It was out enough that the pin could pivot around allowing the table to move away from the gantry as a result of which the locking pin would not go into its place.The operator informed the philips fse that it was possible that a patient transport cart may have caught under the brightview spect imaging couch and raised the imaging couch when they were raising the patient cart during a patient transfer.There was no patient on the imaging couch when the operator reported this event to philips.The philips fse re-pinned the imaging couch at the pivot point and confirmed proper operation of the imaging couch for the brightview spect camera.There was no harm to a patient or operator.
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