The product was not returned so that an investigation could be performed.Product was returned to the retail outlet, but cannot be located.Consumer did not seek medical attention.This product does not contain latex or silicone.However, the consumer reported that she is allergic to one of the components of the device, so this is being reported as a potential serious injury.
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Complaint received by voicemail on friday, (b)(6) 2012 at 3:23 pm.The individual was inquiring if the nite protector contains acrylic, as she is "violently allergic to acrylic." an investigation into the materials was conducted by customer complaints.On (b)(6), 9:12 am, i called the consumer.Consumer explained that she had already tried the protector, experienced a severe burning sensation in her mouth and removed the protector due to the irritation.She then put back in her old protector.The consumer did not seek medical attention for the burning reaction.She indicated that she took the product back to the store for a refund.We discussed that it contained eva, ethylene vinyl acetate.She said that the irritation must be from the acetate, since she is also allergic to acetate, among other things.She had not stated her allergy to acetate in the original voicemail.
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