Customer reported that a multistix 7 dipstick read erroneously as a labstix sg dipstick on the instrument.Customer reported that the instrument does not print the results for leukocyte and nitrite, but instead they get results for sg.This was observed twice right after each other, same pt, but they reported that they have seen this issue two other times before.There was no report of injury for this event.
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The cause for multistix 7 being misidentified as labstix sg is due to incorrect sample technique.Customer needs to make sure that they are following the correct testing technique by pressing the start button, dipping the strip, dragging the edge of the test strip along the edge of the sample container and also blotting the edge of the test strip before placing onto the test table.This will aide in the removal of as much excess sample from the id band on the test strip and decrease the likelihood of misidentifications.The instrument is performing as intended.
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