The customer alleged they received a questionable cardiac d-dimer result for one patient on a cobas h232 analyzer, serial number not provided.The cobas h232 is not sold in the united states.The customer stated no hemolysis, icterus, and lipemia appeared in the sample.The patient's d-dimer result was 0.11 ug/ml and it was reported outside the laboratory.The sample was not repeated.On (b)(6) 2014, the physician complained to the laboratory that the d- dimer result did not correspond to the patient's diagnosis of an embolism and thrombosis of other specified veins.The patient received an ultrasound examination that showed subacute thrombosis (intraluminal echogenic thrombus) of the bilateral common femoral veins, superficial formal veins, right popliteal vein, and right peroneal vein.All the mentioned venous thrombosis showed "no compressible." the patient was not adversely affected by this event.Retention d-dimer tests strips from lot 28166610 were tested on a qualified h232 device for investigation.The results of all the measurements fulfilled the requirements.
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