A visual, dimensional and functional inspection could not be conducted since the product was not returned for evaluation.A review of the dhr (device history record) concluded: review of manufacturing event log: shows no issues that may have contributed to any quality issues reported.All process parameters were within specification.All in-process qa inspections shows one non-conformance that has no impact on the quality issue reported.Non-conforming material was sorted for a defect, re-inspected, and found to be acceptable per internal specification.No sample returned from the customer to investigate.Complaint not confirmed.Root cause - unknown.Teleflex will continue to monitor feedback from the customers on issues related to torn package found at inspection on adaptor products.
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