A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not returned.The lot number was not provided, therefore it is not possible to determine in which condition this material was manufactured.A corrective action cannot be applied since it is not possible to identify the defect reported and to investigate its root cause, in order to perform a proper investigation, it is necessary to evaluate the sample involved on the incident.The customer complaint cannot be confirmed based only on the info provided, in order to perform a proper investigation, it is necessary to evaluate the sample involved on the incident.However current production was verified to identify any issues that can lead to the reported defect and no issues were found.If the defective sample becomes available, this investigation will be updated with the eval results.
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