The case states that a facility called medivators technical support and reported complaints of patient discomfort.The medivators tsr (tech service representative) verbally went through the medivators dsd-201 automated endoscope reprocessor programming for endoscope disinfection.In this step-by step evaluation, the tsr discovered that the machine was programmed with only one rinse for 1 min instead of the required 2 rinse cycles of 2 minutes each stated in the rapicide gluteraldehyde dfu.The tsr recalibrated the machine's software to 2 rinse cycles of 2 minutes.There was no failure/malfunction of the dsd-201 aer.It was operating according to specifications.There was limited information on how many patients were affected/complaining of this discomfort.There is potential these were cases of chemical colitis.This complaint will continue to be monitored within medivators complaint system.
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