Further investigation of the customer issue included a review of the complaint text, a batch record review, a search for similar complaints, and a review of labeling.Review of complaint text showed that the splash in the eye with the (b)(6) 2 control was related to incorrect use, since the user did not wear safety glasses when the issue occurred.The batch record review found no issues.There is no atypical complaint activity for the likely cause lot and the tracking and trending report review determined that there are no adverse trends and no non-statistical trends identified for the complaint issue.Labeling was reviewed and found to be adequate.Based on the available information no malfunction and no product deficiency of the architect (b)(6) ag/ab combo assay, list number 04j27, was identified.
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