Catalog Number 397001-001 |
Device Problems
Failure to Charge (1085); Device Slipped (1584); Low Battery (2584)
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Patient Problem
No Patient Involvement (2645)
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Event Date 04/01/2014 |
Event Type
malfunction
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Event Description
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This companion driver caddy was not in use by a patient.The companion driver caddy is a small cart with wheels into which the companion 2 driver docks.It is designed to facilitate mobility of stable patients while in the hospital.The caddy can be plugged into external wall power to provide a redundant power source to the docked companion 2 driver.The customer reported that during a training session, she observed that the internal emergency battery of a back up companion 2 driver that was docked into the companion driver caddy was depleted.She also reported that the power cord of the caddy was loose and therefore did not charge the driver's internal emergency battery.She established a good connection, and then the caddy was able to charge the driver's internal emergency battery.
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Manufacturer Narrative
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This alleged failure mode poses a low risk to a patient because the issue was observed when the companion 2 driver and companion driver caddy were not in use by a patient.In addition, it would not prevent the companion 2 driver from performing its life-sustaining functions.The companion 2 driver has a redundant, alternate power source of external batteries.An investigation will be conducted by syncardia and the results will be provided in a supplemental mdr.
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Search Alerts/Recalls
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