Customer alleges potential false negative hcg results using the supply experts hcg urine - cassette.Patient self tested at home using an unknown over the counter (otc) kit and received a positive result.Result in office using the supply experts hcg urine - cassette was negative.Quantitative blood result was not available.The testing time was after 10 am.The physician diagnosed patient as pregnant by clinical and ultrasound.Kit storage: room temp.External control: normal.Procedure: verified by tss.Other patient results: normal as expected.There was no reported adverse event.No additional information was provided.
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