Catalog Number 511.800 |
Device Problem
Failure to Run on Battery (1466)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Event Description
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A report from synthes (b)(4) reports an event in (b)(6) as follows: a device failure was reported.The oscillating saw attachment does not function.The device was sent in for evaluation and repair.This report is for 1 of 1 for complaint (b)(4).
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Manufacturer Narrative
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Device used for treatment, not diagnosis.Device is an instrument and is not implanted/explanted.(b)(6).The investigation could not be completed; no conclusion could be drawn, as no product was received.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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Service history review of the device has been performed.The review indicates that the device has not been serviced during the past 6 months; there is no information relevant to the current complaint issue.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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The investigation is based on the service & repair record received.The device failure reported by the customer could be confirmed.The service history review shows no previous service conditions relevant to the current complaint issue.The service technician noted the following action taken maintenance.The device has been serviced and functional testing has been performed in accordance with the service & repair procedure (b)(4).During the pre-repair diagnostic assessment the service technician identified the following failure: bearing seized, jammed, heavy moving.The root cause of the event was determined to be normal wear.The device was returned to the customer if information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Search Alerts/Recalls
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