After the customer placed the patient on another pump the company representative provided telephonic troubleshooting support to the customer biomed representative for the iabp in this complaint.The customer biomed used a simulator with a catheter, went over the initial set up and everything went smoothly.The customer biomed concluded that there was nothing wrong with the pump.The company did not evaluate the iabp because the customer did not require a service technician to evaluate the repair of iabp.The customer placed the iabp back into service.(b)(4).
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