Upon completion of the investigation it was noted that the supplier evaluation was received on 7/25/14, there evaluation is as follows:the root cause for the reported problem was not determined.The functional test was not performed (refer to functional test below); therefore, the customers¿ complaint "codman perforator did not disengage", could not be confirmed.There have been no previous customer complaints on perforators from lot dg0225.Functional test: a manual operation and disengagement test (based on the procedure described in the ifu), and a functional test, were not performed.It was judged that the extent and locations of the nicked edges and surfaces observed on the drill body could affect the proper function of the perforator.Dimensional inspections were also not performed due to the extensive damage observed on the drill body.A device history records review as performed and revealed that all tests and inspections associated with the assembly process, met specification requirement.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.
|