No gtin number available for this product code (26-1230).Both (2) perforators involved in this complaint were returned for evaluation.The supplier evaluation was received on 8/14/14 and revealed:the root cause of "the perforator did not disengage" was not verified.A manual operation and disengagement test was performed on each (2) perforator.Thumb pressure on the perforator points produced smooth, positive spring actions, and engagement occured as each hudson was rotated.In the disengagement position, each hudson ends' rotation were smooth.The customer's perforators (2) met functional test acceptance requirements proper engagement and disengagement was achieved with every drilled hole.The device history records were reviewed, all tests and inspections associated with the assembly process met specification requirements.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.
|