The technician found the right head side rail was stuck in the down position due to the side rail slide bracket being bent.Per the hill-rom service manual the advanta bed required an effective maintenance program.Preventative maintenance will minimize downtime due to excessive wear.Test the side rail for proper latching.A search of hill-rom maintenance records did show that preventative maintenance has been performed annually.The technician replaced the right head side rail slide bracket to resolve the issue.Based on this information, no further action is required.
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