It was reported that the unused generator could not be interrogated prior to surgery despite using two programming systems.The first programming system showed the interrogation progress bar but it did not advance any further.A heard reset was performed but the issue did not resolve.The handheld device was confirmed to be unplugged from the power adaptor.The second programming system displayed an ¿unable to open port¿ error message.It was noted that the usb to port connection was loose.The communication issues were confirmed to be not related to the wand battery.Emi is not suspected as other devices have been able to be interrogated.The loose usb to port connection for the tablet device was reported in manufacturer report # 1644487-2014-01875.The unused generator has not been returned to date.Attempts for additional relevant information have been unsuccessful to date.
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