Information was received from a distributor who is not required to complete form 3500a.Evaluation summary: the outer carton shows damage that suggests the box was dropped.However, this cannot be confirmed as the damage to the outer carton could have occurred after the product was opened.The box was exposed to a significant impact, likely during transit, outside of the normally anticipated distribution environment.Evaluation codes: device history records were reviewed and found to be conforming.Visual examination of the returned packaging confirmed a fracture to both the inner and outer cavities.The inner cavity is fractured on two opposing sides.The outer cavity is fractured on one of the same sides as the inner cavity.
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