It was reported that the patient was having difficulty getting the coupling boxes filled in.Compatibility was checked and the right recharger was being used.The company representative did not want to try too much as the patient just got her staples out and was tender and swollen near the implant.Antenna locate was reviewed.The stimulator battery was at about 3/4 charged.It was further reported that the recharger (insr) only showed all white bars and the patient could not get them to fill in.As noted, there was prior swelling and it hurt her at that time charge it due to being sore.The patient was able to turn the stimulator on and off with the recharger.The programmer also worked to adjust stimulation and turn it on and off.The battery was half full.A new recharger had not been sent, but one was requested.It was suggested that if a new recharger did not resolve the issue, implant depth or flipped status be checked via diagnostic imaging.It was further reported that a different recharger was used and the patient was unable to get any coupling bars.It was reviewed that the equipment was working.It was reviewed that the stimulator would still charge without coupling bars, but it would take much longer.The patient was advised to see her physician to diagnose the problem.It was further reported that the patient was seen and a different recharger was used with the same results.A consultation was being made to determine if the stimulator had flipped or was implanted too deep.The patient was doing well, but was not using her stimulator at this time as she did not want to deplete her battery.It was further reported that the patient was still awaiting a surgery consult date with the implanting physician as of (b)(6) 2014.It was further reported that the stimulator was not positioned correctly and it was being repositioned.It was stated that the patient had great stimulation relief despite the charging problems.It was stated that the battery was at 25%.The difference between discharge and overdischarge was discussed.
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Concomitant medical products: product id: 97754, serial# (b)(4), product type: recharger.Product id: 97792, lot# n389277, implanted: (b)(6) 2014, product type: accessory.Product id: 39565-65, serial# (b)(4), implanted: (b)(6) 2014, product type: lead.Product id: 97740, serial# (b)(4), product type: programmer, patient.(b)(4).
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