Investigation results for the returned platform as follows: visual inspection of the returned platform was performed and found the top cover, motor cover, encoder cover, battery cover and patient restraint bracket to be damaged.The returned platform underwent and passed initial functional testing.The system was turned on/off with no problems and ran for 30 minutes using a large resuscitation test fixture (lrtf) with no anomalies or errors exhibited.A review of the platform's archive was performed and no anomalies were found on the reported event date of (b)(6) 2014.A review of the archive was also performed to assess the customer's battery management practices.Review of the archive shows that the customer is properly maintaining their batteries; however, they are not performing daily checks of the platform as recommended in the autopulse user guide.No parts needed to be replaced to remedy the reported complaints.Additional parts replaced not related to the reported complaints to ensure that the autopulse platform is functioning without issue were: the top cover, motor cover, encoder cover, battery cover and patient restraint bracket.The system underwent and passed all final functional testing.The customer's reported complaint of being unable to turn on the platform was not confirmed, as the platform was able to be turned on using both nimh and li-ion batteries at zoll.The customer's reported complaint of missing clips from the base of the platform could not be confirmed as there are no clips located on the base of the platform.
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