Catalog Number 10379675 |
Device Problem
Break (1069)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 08/08/2014 |
Event Type
malfunction
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Event Description
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Customer reported that they received a instrument with broken power cord.Customer also reported that the power cord was broken in two parts and they tried to screw them together but the piece where screw goes into was broken off.There was no report of injury due to this event.
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Manufacturer Narrative
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The event is in process of being evaluated.The customer indicated that they received new power cord; they inspected it and look fine to them.The cause for the broken power cord is unknown.
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Manufacturer Narrative
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The original equipment manufacturer (oem) of these power supplies has identified two root causes for the damaged power supply adaptors.1.The incorrect torque setting was selected by the production operator for the screws used to secure the power supply adaptor housings together.2.Mineral oil was found on the screws used to secure the housings together.The oil is used during the machining process during the production of the screws and was not removed by the screw supplier.These two root causes resulted in a combination of mechanical and chemical stress which led to the cracking of the screw pillars inside the housing top of the power supply adaptor.Siemens issued an urgent field safety notice (31983 rev.A) to notify all affected siemens customers.
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Search Alerts/Recalls
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