The associated complaint device was returned and evaluated.A visual inspection of the returned devices revealed the devices are worn and show significant signs of use.The positioner and the replacement head were returned, the cup was not returned.The replacement head is still attached to the positioner.The positioner was manufactured in 1998 and the replacement head was manufactured in 2009.A review of complaint history revealed no prior complaint history for listed part/lot(s) failure mode.A review of the manufacturing records did not reveal any manufacturing or material abnormalities that could have caused or contributed to the reported incident.An evaluation performed by our quality department noted that mis-positioning of the cup onto the placement head will cause it to misalign and become stuck.Our investigation could not determine a specific cause of the failure.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.This investigation could not verify or identify any evidence of product contribution to the reported problem.Based on this investigation, the need for corrective action is not indicated.We recommend that all reusable instruments be routinely inspected for wear and damage and replaced as necessary.No further investigation is warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.
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