The first issue is with the reservoir.We have been having trouble with reservoirs for approximately 1 year with various lot numbers.We were finding several reservoirs where the filter had separated from the reservoir itself.After sending back numerous reservoirs haemonetics told us to manually go in and order a certain lot number that did not have this issue.From my understanding they used a different plastic and were having trouble.In order not to get broken filters we would order a newer lot which did not have the plastic problem.Since we started ordering the non-affected reservoirs our issue is pretty much solved concerning the reservoir.Our other extremely frustrating issue is with the leukocyte reduction filter.We started having issues with the flow rate about 8-10 months ago.We simply could not get the filter to run.We could prime the first side but as soon as the second side started to fill it would stop running.This was not lot specific.On one occasion we sent 3 used filters back to haemonetics to be evaluated.This was not an easy task.We had to store 3 bloody filters in the lab until the company could send us biohazard containers to ship them.We received word that they got the filters but found nothing.The company's suggestion is to continue to call them when this happens and they will file a complaint.They would like us to save the used filters and they will send us the packaging for us to mail them back to them.This filter issue does not happen all the time but often enough that we dread it when we have to use it because we anticipate issues.It really is a huge problem for us.It is also not practical to hold on to bloody filters until we get the proper packaging from the company.
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