It has been indicated by the customer that the patient had laid over a night directly on the bed frame.The device has been delivered to the facility on (b)(6) 2014, at 3:52p.M the customer state that the bed was never plugged in by the technician.The service consultant who delivered the spirit select bed with fist step select mattress on it, state that he assisted the hospital's technician in wheeling the bed into the patients room.The bed was plugged in, turned on, patients height/weight parameters has been set and the devices were in working order while the service consultant was present.At that time, the patient was on another bed and has not been transferred to the spirit select bed while the service consultant was present.The device delivery has been signed off by the unit secretary.Patient has been described as having serious medical condition, that needed the therapeutic surface.
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This report is being filed by the manufacturer arjohuntleigh, inc.Please note that previous medwatch reports for this product may have been submitted from the manufacturing site kinetic concepts, inc.As of (b)(4) 2012, complaints related to this product are to be handled by arjohuntleigh, inc.Additional information will be provided upon conclusion of the manufacturer investigation.
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