Catalog Number 26-1221 |
Device Problem
Failure to Auto Stop (2938)
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Patient Problem
No Code Available (3191)
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Event Type
malfunction
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Event Description
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Rep reported that the hospital believes there is a faulty batch of perforators as the same lot number was involved in 3 patient related events.The perforator failed to stop resulting in 1 dura tear.Customer is sending back (b)(4) unused devices for investigation.Customer requested replacement.Product associated with the patient events will not be returned for investigation.Related complaints: (b)(4).Requested dhr review from symmetry for complaints (b)(4).Used product (3) will not be returned for evaluation.All three perforators have the same lot # hg013s.
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Manufacturer Narrative
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(b)(4).It has been communicated that the device is not available for evaluation.Without the device it is not possible for codman to conduct a proper investigation.Since a lot number has been provided a review of the manufacturing records will be reviewed.We anticipate that the evaluation will reveal that the device conformed to specifications prior to release.If anything otherwise is found then a follow up report will be filed.If at some point the device does become available, this complaint will be re-opened, evaluated and a follow up report will be filed.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.Device not returned.
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Manufacturer Narrative
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The customer was contacted regarding product return and advised that the subject perforator is not available for evaluation.As such it is not possible to perform an evaluation of the product and determine the root cause of this complaint.The supplier reviewed the device history records and determined that this perforator (lot hg013s) met all tests associated with the assembly process and required specifications.We will continue to monitor for this or similar complaints for this product code.At this time this complaint is considered to be closed.Device not returned.
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Manufacturer Narrative
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Update: note the "faulty" perforators were not returned for evaluation.However; supplier evaluation of the 15 unused perforators did not verify the complaint.The customer's perforator met functional test acceptance requirements; proper engagement and disengagement was achieved with every drilled hole.Device history records show all tests and inspections, including a drilling test on each perforator, met specification requirements.The customer's perforator met functional test acceptance requirements; proper engagement and disengagement was achieved with every drilled hole.The supplier reviewed the device history records and determined that this perforator (lot hg013s) met all tests associated with the assembly process and required specifications.
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Search Alerts/Recalls
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