Patient Problem
No Known Impact Or Consequence To Patient (2692)
Event Date 11/01/2012
Event Type
malfunction
Event Description
Consumer complains that she would like a refund.The two layers separated on both guards.I cannot tolerate this.You say satisfaction guaranteed or refund your money on the box which she included in the letter.
Manufacturer Narrative
This complaint has not been confirmed.Device not returned to manufacturer, and no lot number information was given so an evaluation cannot be performed as to the root cause or actual nature of the problem.No injury was reported, no medical attention was reported to have been sought.This is being reported as a possible delamination, as choking is possible as a result of delamination.