Patient Problem
No Known Impact Or Consequence To Patient (2692)
Event Date 02/10/2014
Event Type
malfunction
Event Description
Left an email a month ago complaining about the separation of his nite guard and never heard back.He just bought two more and is having trouble with them.He doesn't have the receipt and now has gone through three mouth guards separating.He feels he is entitled to three new protectors.
Manufacturer Narrative
This complaint has not been confirmed.Device not returned to manufacturer, and no lot number information was given so an evaluation cannot be performed as to the root cause or actual nature of the problem.No injury was reported, no medical attention was reported to have been sought.This is being reported as a possible delamination, as choking is possible as a result of delamination.