The customer reported the plug to the power supply of a coulter lh 750 hematology analyzer burned causing a burning odor in the lab.The customer stated the analyzer would not power on.There was no fire or smoke; the customer did not observe sparks, arcs, or flames.The fire department was not called and a fire extinguisher was not used.There were no reports of injury and patient results were not impacted in connection with this event.
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A beckman coulter (bec) field service engineer (fse) was dispatched to evaluate the instrument.The fse determined the female side of the power cord to the power supply was melted and the male side was damaged from overheating.The fse replaced the power supply, fittings, and input power plug connection resolving the issue.(b)(4).
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