(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.The device was returned for analysis.The reported difficulty to position and the reported difficulty to insert the device were unable to be replicated in a testing environment due to the condition of the returned device.In addition, the inner member was separated.Based on a visual and dimensional inspection of the returned device, there is no indication of a product deficiency.A review of the lot history record revealed no non-conformances that would have contributed to the reported event.A query of the complaint database revealed no other similar incidents reported for difficult to insert or difficult to position from this lot.Based on the reviewed information, no product deficiency was identified.
|