Submit date: 08/18/2014.A review of information in the complaint file indicates this investigation was performed by a covidien international service center.Therefore, this report will b e based on information provided by the service center.A picture provided in the complaint report shows the power cord failed to meet operations specifications due to an external damage, which cut through to the inner copper wires, exposing them, confirming the reported condition.There was no signs of arcing to the exposed copper wiring indicating the unit was not connected to live circuit.However, the exposed wires produce a high risk of electrical shock to the clinical staff and pt.The root cause of the power cord damage can be attributed to rough handling.Power cords periodically require replacement due to age, usage and user damage.The service manual instructs the user to periodically inspect the power cords resistance to ensure its electrical safety.The power cord needs to be replaced to correct the problem.The unit was then fully tested and found to function normally and within specifications.Product scd 700 was manufactured in 2011.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.The customer has reported no other complaints for the same condition in the last twelve months.This information will be utilized for trending purposes to determine the need for corrective action.
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