All dhrs are reviewed for accuracy prior to product release.The product sample returned was received within a generic plastic bag.It consisted of one permcath catheter.After visual inspection, the blue adapter was found broken at the top.The photo provided by the customer also shows a blue adapter broken at the top.Based on the instructions for use, it is necessary to perform a visual inspection before using the device.Do not use the catheter if it appears damaged or defective.Over tightening the catheter connections can crack some adapters.Based on the event description, the device functioned as intended for more than a year.It can be concluded that the adapter was more likely damaged during use.The most probable root cause is over tightening the adapter, causing the crack.There are no additional actions required at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.As per procedure, manufacturing performs 100% visual inspection during production, which would identify cracked adapters in the catheter assembly.This complaint will be used for tracking and trending purposes.
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