Upon completion of the investigation it was found that the customer's perforator met functional test acceptance requirements, proper engagement and disengagement was achieved with every drilled hole.In addition, the device history records (perforator assembly) show all tests and inspections, including a drilling test, met specification requirements prior to distribution.The problem reported by the customer could not be duplicated in the laboratory setting.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.
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