This companion external battery was not in use by a patient.The customer reported that the companion external battery had a broken connector.This alleged failure mode poses a low risk to a patient because the issue was observed when the battery was not in use by a patient.In addition, the reported issue would not prevent the driver from performing its life-sustaining functions.The companion 2 driver has redundant, alternate power sources of an internal emergency battery and external wall power.Syncardia will conduct an investigation, and the results of the investigation will be provided in a supplemental mdr.
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