The product was not returned to the manufacturer for analysis, but it was sent to the local dealer in new zealand for repair.There it was detected that the bearings of the head have been worn out this caused a wobbling of the bur and therefore strong vibrations.This vibrations caused that the nut of the spray plate became loose and finally fell off.The condition of the bearings is due to normal process.The user instruction requires following procedures to avoid such issues: caution: injury or damage due to wear.Irregular running noise, significant vibration, overheating, imbalance or insufficient grip - stop work and see service support.Kavo recommends specifying a service interval at the dental office for a licensed shop to clean, service and check the functioning of the medical device.This service interval should take into account the frequency of use.Reported due to the 2 year presumption rule.
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