The information submitted reflects all relevant data received.If additional relevant information is received, a supplemental report will be submitted.Event summary: analysis confirmed the customer comment that the output connectors were broken.Analysis also found that the lower case, hanger assembly, keypad, one knob, the main seal and the ring screw were contaminated, that the main world label was damaged and that the encoder nuts torques were out of specification.All found defective parts were replaced.(b)(4).
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