Eval - results: eval of the returned alarm did not confirm the reported issue.However, the nurse call light toggles on and off when the nurse call cable is wiggled while plugged into the receptacle on the alarm.The nurse call receptacle is loose on the alarm.The alarm passes all other functional tests.Damage found may contribute to the issue seen.This alarm has been in service for over two years.Note: all complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.No corrective or preventative actions are necessary at this time.(b)(4).
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