A review of complaints took place and the firm has concluded that this complaint should have been filed as a mdr.The bed frame had the left and right head deck pivot point bolt shear causing the head section of the bed to detach from the mid-section of the bed frame.New bolts were delivered out to the facility to repair the bed frame.During the review of complaints, there were similar occurrences that the firm found and have filed mdrs for these complaints as well.The firm is monitoring for any future complaints.
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