This customer is not trained by the manufacturer to perform repairs on this unit.The field service representatives (fsr) spoke with the biomed.This was user error per the biomed.The perfusionist (ccp) using the unit was not familiar with it and was not aware that the unit was not familiar with it and was not aware that the unit will go "overtemp" for a second and then come back down.They are canceling the service ticket for this unit.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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