It was reported that the patient was unable to adjust stimulation.She had been trying for an hour to connect the patient programmer (pp) to the implantable neurostimulator (ins) and saw the sync ins screen and an hour glass screen.Being unable to adjust had happened on and off since implant and the manufacturer¿s representative (rep) had also had some difficulty connecting but was also able to connect.Functionality of regarding how to attach and detach antenna, placement of the antenna over the ins, and synching were reviewed with the patient as well as the possibility of swelling effecting connecting in the first weeks after implant.The patient was able to successfully synch with and without the antenna and turn stimulation on and off.It was noted stimulation was too high when turned on at 4.20 volts.The patient was able to decrease stimulation while therapy was off.Difficulty connecting happened previously around (b)(6) during a shocking event but ultimately the patient had been able to turn stimulation off.A shocking/jolting sensation was reported.The patient¿s leg began to hurt (reason for implant) so the patient turned therapy back on and it ¿just turned on.¿ it was noted the patient had a hot flash from the troubleshooting during the call.No outcome was reported regarding this event.Further follow-up is being conducted to obtain this information.If additional information is received, a follow-up report will be sent.
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Concomitant medical products: product id: 97754, serial# (b)(4), product type: recharger.Product id: 97740, serial# (b)(4), product type: programmer, patient.Product id: 977a260, serial# (b)(4), implanted: (b)(6) 2014, product type: lead.Product id: 3550-29, lot# n492972, implanted: (b)(6) 2014, product type: accessory.(b)(4).
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