It was reported that during a shift check, the autopulse platform displayed a user advisory (ua) 16 (timeout moving to take-up position) message.When the device was checked the next day, the message did not appear.However, when the platform retracted the autopulse lifeband, a loud screeching noise sounded and the platform powered off.No patient involvement was reported.No further information was provided.
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Investigation results for the returned platform as follows: visual inspection of the returned platform was performed and found that the battery connector was damaged, the battery clip was twisted and the front cover was cracked.The physical damages found during visual inspection are unrelated to the reported complaint.The platform failed initial functional testing as it exhibited a user advisory (ua)16 (timeout moving to take-up position).A review of the platform's archive data was performed and found no anomalies the reported event date of (b)(6) 2014.The archive showed that the last recorded usage of this platform was on (b)(6) 2013, at which time, it did exhibit the reported ua 16.The drive train motor was replaced to remedy the customer's reported complaint of the platform exhibiting a ua 16 and making a screeching sound then shutting off while the platform retracted the lifeband.The platform underwent and passed all final functional testing.In summary, the customer's reported complaint of the platform exhibiting a ua 16 was confirmed through both review of the platform's archive data and upon initial functional testing of the platform.The root cause was determined to be a defective drive train motor, which was replaced, remedying the ua 16.The customer's reported complaint of the platform making a loud screeching sound and then shutting down while retracting the lifeband could not be confirmed, as it was unable to be replicated by zoll.The root cause for this to occur was determined to be a bushing inside of the drive train motor that had slipped, which would most likely cause the reported screeching sound.
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