The customer reported that the patient was in the hospital for infection, stable on the freedom driver.The customer also reported that the driver beat rate drifted to 135 beats per minute (bpm) from the set beat rate of 132 bpm.The patient was subsequently switched to the backup freedom driver.There was no reported adverse patient impact.The alleged failure mode poses a low risk to the patient because although the freedom driver exhibited a beat rate drift, the freedom driver continued to perform its life-sustaining functions.The freedom driver will be returned to syncardia for evaluation.The results of the investigation will be provided in a supplemental mdr.
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The customer reported that the patient was in the hospital for infection, stable on the freedom driver.The customer also reported that the driver beat rate drifted to 135 beats per minute (bpm) from the set beat rate of 132 bpm.The patient was subsequently switched to the backup freedom driver.There was no reported adverse patient impact.The freedom driver was returned to syncardia for evaluation.Visual inspection of the driver's external components revealed no abnormalities.The driver in "as received" condition passed all test requirements, which included normotensive and hypertensive settings, with no anomalies or alarms.During investigation testing, the customer-reported drift in beat rate issue was duplicated by connecting and disconnecting external ac (alternating current) power.This issue was previously investigated, which determined the root cause to be a malfunction of the motor controller printed circuit board assembly (pcba).A motor controller pcba that previously met performance test acceptance criteria was installed into the driver.The driver was powered on and tested in the same method as stated above.The driver performed as intended with no drift in the beat rate.This failure mode poses a low risk to the patient because it did not prevent the freedom driver from performing its life-sustaining functions.The driver was serviced, which included the replacement of the motor controller pcba, before being placed into finished goods.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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