Integra has completed their internal investigation on 07/27/2015.The investigation included: evaluation of actual device , review of device history records, review of complaints history.Results: the customer complaint incident was confirmed and duplicated.The root cause of the issue with the screen was verified as a defective touchscreen flex cable.The dhr pack appendix 1 was reviewed for cam02 monitor serial number (b)(4).Date of manufacture: 2013-may.This review verified there are no assignable cause and/or anomalies associated at manufacturing process of the cam02 monitor production process which could contribute and/or be related to the reported incident.Service history: during the time period ¿jan 14 to jan 15¿, the global product usage for cam02 and lcx02 monitors was calculated as (b)(4) usages, using the total quantity of cam02 and lcx02 monitor catheter sales sold to calculate the quantity of usages.The quantity of complaints over the 12 month period with the key word identified in the complaint review can therefore be calculated as (b)(4) of procedures.Conclusion: the root cause of the issue with the screen was verified as a defective touchscreen flex cable.
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