It was reported to midmark that an x-ray unit (jb-70 intraoral dental x-ray system, serial no.(b)(4)) separated from its wall mount in a user facility.No injuries were reported.Request for information to determine a root cause from the dealer technician was denied, and a root cause could not be confirmed.Midmark surmised that the unit was not properly installed in accordance with the installation instructions, which allowed the unit to separate from the wall.This mdr is being submitted as part of retrospective complaint review conducted at midmark corporation ((b)(4)).Midmark (formerly progeny) began filing mdrs for x-ray units separating from their wall mounts in april 2009 (refer to mdr 1423380-2009-00006).All subsequent incidents involving units fully separating from the wall mount have been submitted to (b)(4) as mdrs.However, as part of retrospective complaint review, midmark has identified this unreported incident that occurred prior to april 2009 and has decided this incident for consistency.
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