It was reported to midmark that an x-ray unit (jb-70, serial no.(b)(4)) separated from its wall mount in a dental office in (b)(6).No injuries were reported.Complaint investigation determined that the root cause was installation error on the part of the distributor.The distributor admitted fault and returned the unit to midmark for rework.This mdr is being submitted as part of retrospective complaint review conducted at midmark corporation ((b)(6)).Midmark (formerly progeny) began filing mdrs for x-ray units separating from their wall mounts in (b)(6) 2009 (refer to mdr 1423380-2009-00006).All subsequent incidents involving units fully separating from the wall mount have been submitted to cdrh as mdrs.However, as part of retrospective complaint review, midmark has identified this unreported incident that occurred prior to (b)(6) 2009 and has decided to report this incident for consistency.
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