Initially, it has been claimed that a side rail fell off the bed on the foot patient's family member.Fortunately, there were no injuries sustained as a result of this event.Additionally, it has been claimed that the turning function was not working correctly.
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As a consequence of issue with the integration of the former (b)(4) into arjohuntleigh and challenges from i.E.It perspective we were forced to a more manual process to screen service data for complaints.We have realized that this process did not detect all complaints and that arjohuntleigh have failed to get them all timely into our complaint handling system.Unfortunately, as a result of a retrospective review after this finding we have identified this reportable complaint that is filed late.As a consequence of the complaint being old we have limited information on the event while additional effort to obtain data has been performed.We will continue our efforts to complete this investigation.A capa has been initiated to document the efforts to complete investigations, and implement corrects and corrective actions.Additional information will be provided upon conclusion of the investigation.
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