A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A sample and photo was received for evaluation.The product sample consisted of one palindrome catheter.A visual inspection was performed and a hole was found on the joint of the catheter, below the hub.Functional testing (underwater test) was performed and bubbles were detected coming out below the hub, from the lumen which corresponds to the arterial extension.The lumen corresponding to the venous extension did not show bubbles during the test.The device was in use for 2 years and 8 months.There device was more likely damaged during use.The most probable root cause can be due to inappropriate use of cleaning agents or excessive force used.As per the instructions for use, it is necessary to perform a visual inspection before using the device.Do not use the catheter if it appears damaged or defective.The catheter tubing can tear when subjected to excessive force or rough edges.Inspect the catheter frequently for nicks, scrapes or cuts which could impair its performance.This event will be handled through a formal corrective and preventative action and no additional actions are required.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent non-conforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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