Facility reported to invacare that the srs2080 glissando mattress on a carroll healthcare cs7 bed is bowing or curling up at the head and foot ends, coming out of the foot end mattress keeper.Resident allegedly sustained a heel pressure ulcer.Invacare visited the facility (included a clinical manager) and when looking at the cs7 bed it was apparent that the foot end of the mattress was not in the correct position.The mattress had come out of the foot end mattress keeper, the sheet appeared to be too small to fit the mattress and was causing the mattress to bend up at the foot section.When articulating the head and foot sections of the bed it became more apparent that the sheet was too small for the mattress.When the sheet was removed from the mattress, the mattress fit in the mattress keeper properly.The facility was using an invacare mattress but the non-invacare covers they put on the mattress was causing the issue.There was no malfunction of the invacare products.Mdr filed based on the sustained injury.User resides in a facility, no mention of medical treatment for the pressure ulcer.
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