Investigation findings: the (b)(4) is supplied to deroyal by modern medical.The vendor was identified by the processing center qc.(b)(4) was issued to modern medical in reference to the report on (b)(6) 2013.Additional follow-ups were performed on (b)(6) 2013 and (b)(6) 2013.The response was received on (b)(6) 2013.The actual sample was not returned to deroyal for evaluation.Therefore, during the vendor investigation, the retention samples were evaluated and found to be working properly.The qfi report was reviewed as well as the 2012 and 2013 sales.Similar complaint information was obtained.Deroyal has sold (b)(4) cases of finished good (b)(4) and one similar report was identified in 2011.Correction: as per the customer's request, a replacement has been shipped on order# (b)(4).Root cause analysis: (b)(4): we suspected the staplers were not aligned in proper manner due to external impact.Therefore, the stapler was not pushed out from the cartridge in the right position, which caused incomplete forming.We believe this is an isolated case.Corrective and/or systemic correction action taken: (b)(4): we examined our retained samples (5pcs) to verify any failure possibilities; however, they were all performing well.Based on the failure mode and symptom, we had already done the necessary precautions on the packaging method.No additional actions were taken.Preventive action: scar (b)(4): a preventive action has not been taken.This report is being filed due to a retrospective review of complaints.This complaint has been re-opened for further investigation.A supplemental report will be filed if further investigation provides information which changes the content of this report.
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