Device sustained shock during shipping and /or handling.The actual device was returned to the manufacturing facility for evaluation.Visual inspection upon receipt confirmed the customer's observation.The sampling line tube was noted to have been fractured off at the joint to the female connector.Magnifying inspection of the fracture cross-sections revealed smooth area and rough area on the surfaces.Electron microscopic inspection of the fracture cross- sections revealed the generation of some radial streaks starting at one point on the smooth surface.On the rough surface, the evidence of elongation was observed.These findings imply that the fracture started at one point and developed toward the center.Subsequently, the tube was completely fractured finally by a pulling force.The sampling line tube was cut at a point adjacent to the fracture for dimensional inspections.It was verified that the dimensions are comparable to the normal product.Simulation testing was conducted.A normal product sample of the involved product code pulled from the current production run was left under a low temperature of 4°c.Subsequently a shock force was applied to the sample.The tube got fractured, presenting the smooth surface on the fracture cross-section which was very similar to that of the actual sample.A review of the device history record and shipping inspection record of the involved product/lot number combination confirmed there were not any indications of production related anomalies or discrepancies in the inspection result.A search of the complaint file did not find any report of this nature with the involved product/lot number combination.There is no evidence that this event was related to a device defect or malfunction.Although the exact cause cannot be determined based on the available information, the appearance of the involved sample is most consistent with the actual sample being subjected to an excessive shock force generated due to inattentive handling during transportation under a cold temperature and got a crack at the joint between the sampling line tube and the port.Subsequently it was exposed to a pulling force during set up, resulting in the reported fractures on the tube.All available information has been placed on file in quality management for appropriate tracking, trending and follow up.(b)(4).
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